❓ Frequently Asked Questions
Answers to all your questions about gtc99
Accounts, deposits, withdrawals, VIP program, and responsible gaming — detailed answers to any question about gtc99 are arranged in English on this page.
Players at gtc99 often have many questions — especially when opening an account for the first time, making a deposit, or trying to withdraw funds. This FAQ page brings together answers to all those common questions in one place. From VIP rewards to responsible gaming, deposit rules to account management — every section is answered in simple, clear language. If you do not find the answer to your question here, contact our support team directly.
VIP Program
gtc99 has four VIP levels — Bronze, Silver, Gold and Platinum. Bronze members get up to 0.2% weekly cashback, Silver up to 0.5%, Gold up to 0.8%, and the highest level, Platinum, up to 1.0% weekly cashback. Each level comes with additional exclusive benefits that unlock as you progress.
Playing regularly on the platform is the main path to leveling up. As you consistently spend more time and place more bets, your account activity is evaluated automatically and you gradually move from Bronze to Silver, Silver to Gold, and finally to the top Platinum level. Once you reach a new level, a notification is sent directly to your account.
Each week, a fixed percentage of your total bets is added to your account as cashback. The rate depends on your VIP level — up to 0.2% at Bronze and up to 1.0% at Platinum. Cashback is calculated at the end of the week, so regular players receive something back every week.
Alongside cashback, higher VIP level members receive priority customer support, early access to special promotions, and personalized offers. Platinum level players also have the opportunity to receive dedicated account support. The benefits are updated regularly, so contact the support team directly for the latest information.
If you remain inactive on the platform for a long time or your gaming activity drops significantly, your VIP level may be reviewed. To keep the level you have earned, you should continue playing regularly. You will be notified in advance before any level change takes place.
Responsible Gaming
If you feel your gaming habits are getting out of control, contact our support team directly — 24/7 via live chat or email at [email protected]. You can also reach out to the national mental health helpline and counselling services. Detailed information is available on our responsible gaming page.
gtc99 is only for people aged 21 and above. Minors are more likely to face financial and psychological risks, so this policy is followed to protect them. Age is verified during account registration, and in any suspicious case an account may be verified or temporarily suspended.
A few common warning signs: repeatedly increasing bets to chase lost money; being unable to stop playing; continuing to play while neglecting family or work; borrowing money or cutting essential expenses for gambling; and seeking relief from mental stress or anxiety through playing. If you notice these signs, seek help immediately.
Yes, as part of our responsible gaming policy you can request to set your own deposit limit. Contact our support team via live chat or email about this — they will help you set it up. Staying within your own budget is the key to healthy gaming.
How to Withdraw Money
The minimum withdrawal amount at gtc99 is ৳800. Requests for less than this amount cannot be processed. Make sure your balance is above this limit before requesting a withdrawal.
Withdrawal requests are generally processed within 1 hour. This applies to all methods — bKash, Nagad, or Rocket. However, bank transfers may take additional time depending on the bank's own processing time.
Before withdrawing winnings from a bonus, the wagering requirement must be met. For example, if you receive a ৳1,500 bonus, you need to place bets totalling 25 times that bonus amount — meaning ৳37,500 in total. Wagering is calculated only on the bonus amount, not on the deposit amount. Withdrawal is possible only after the requirement is fulfilled.
If more than 1 hour has passed and the money still has not arrived, first check the withdrawal history in your account. If the issue persists, contact us via live chat or by email at [email protected] with your request number. Our team will look into it promptly.
No, according to our security policy, withdrawals must be made to a bKash, Nagad, or Rocket number registered in the account holder's own name, or to a bank account in their own name. Withdrawals to a third party's number are not permitted and such requests may be cancelled.
Member Account
A username is generally made up of English letters and numbers and cannot be changed once set, so choose it carefully from the start. The password must be at least 8 characters long — use a combination of uppercase and lowercase letters, numbers, and special characters to keep it strong. It is best not to use the same password on other sites.
Yes, you can log in to your account from any device. When logging in from a new device for the first time, an email or SMS verification may be requested to confirm your identity. Be cautious when using unfamiliar networks or public Wi-Fi, and log out when you are done.
Click the "Forgot password?" option on the login page. Enter your registered email and a reset link will be sent to you. The link usually arrives within 15-30 minutes — if it does not, check your spam folder. If the problem continues, contact the support team.
First, clear your browser's cookies and cache and try again. You can also try a different browser or device. If the wrong password is entered several times, the account may be temporarily locked — in that case, reset your password or let us know via live chat. Also check that your internet connection is working.
After logging in, you can update details such as your phone number, email, or payment method from your profile or account settings section. However, changes to identity-related information such as your name or date of birth may require identity verification through the support team.
Deposit Questions
Log in and go to the cashier or deposit section. Select Nagad as the payment method, enter the amount (minimum ৳200), and make the payment from your Nagad app to the Nagad number shown. Keep the reference number after payment. Once the deposit is successful, your balance updates automatically.
gtc99 does not charge any fee on deposits itself. However, your mobile banking service (bKash, Nagad, or Rocket) may apply its own transaction fee — that is determined by the respective service provider's policy. Bank transfer charges from your bank may also apply.
The minimum deposit amount at gtc99 for all payment methods (bKash, Nagad, Rocket, and bank transfer) is ৳200. This is the same for every method — there is no separate limit for any method. You can easily get started even on a small budget.
gtc99 currently supports four deposit methods — bKash, Nagad, Rocket and bank transfer (Dutch-Bangla Bank, BRAC Bank, or other major commercial banks). All methods are easy, fast, and familiar to players in Bangladesh.
Refresh the page and wait a few minutes. In most cases the deposit appears within a short time. If more than 15 minutes have passed, contact us via live chat or at [email protected] with your payment reference number or screenshot. We will verify and resolve the issue quickly.
Still have questions? We are ready to help
Our support team is available 24 hours a day, 7 days a week in both Bengali and English. Via live chat or email — reach out whichever way is convenient for you.
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