gtc99's Privacy Policy

gtc99 is a safe and reliable online gaming platform for Bangladeshi players. This Privacy Policy ("Policy") explains what personal information gtc99 collects from its users ("you" or "user"), how that information is used, who it may be shared with, and what your rights and options are.

This Policy applies to the website https://gtc99.lat and all related services. By using our platform, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our platform.

gtc99 believes that protecting your right to privacy is a fundamental responsibility. We use SSL encryption and modern security technology to keep your information secure at all times.

gtc99 collects only the information that is necessary to operate the platform and to provide you with the best possible service.

2.1 Information You Provide

When you create an account or use our services, the following information may be collected:

• Full name, date of birth, and nationality
• Email address and mobile number
• Current residential address
• National ID card or passport details (for identity verification)
• Payment information (bKash, Nagad, Rocket, or bank account details — for processing purposes only)
• Content of communications with our support team

2.2 Automatically Collected Information

Certain information is recorded automatically while you use the gtc99 platform:

• IP address and device type
• Browser type and version
• Operating system information
• Date and time of platform access
• Pages visited and time spent on them
• Gaming activity and history
• Transaction history and amounts

2.3 Cookies & Tracking Technologies

gtc99 uses cookies and similar technologies to improve your browsing experience and maintain platform functionality. Cookies are small text files stored on your device. You can control cookies through your browser settings, however disabling certain cookies may affect the full functionality of the platform.

We use the information collected only for the legitimate purposes listed below. Using data for any unauthorized or unnecessary purpose is against gtc99's policy.

• Account Management: Creating, verifying, and keeping your account secure.
• Service Delivery: Processing gaming, betting, and financial transactions.
• Identity Verification: Meeting regulatory requirements to prevent fraud and money laundering.
• Customer Support: Resolving your issues via 24/7 live chat and email.
• Platform Improvement: Analyzing user experience to raise service quality.
• Security: Detecting unusual activity to keep your account protected.
• Responsible Gaming: Identifying problematic behavior patterns and providing support.
• Relevant Communications: Keeping you informed about bonuses, promotions, and important updates.
• Legal Obligations: Complying with applicable laws and regulations.

gtc99 does not sell your personal information or share it with third parties without cause. However, a limited amount of information may be shared in the following circumstances:

4.1 Service Provider Partners

We work with trusted third-party technology providers who assist in operating our platform — such as payment processing (bKash, Nagad, Rocket, bank transfer), game providers, cybersecurity services, and data analytics firms. Only the necessary information is shared with these partners, and they are required to adhere to the same standard of privacy policy.

4.2 Legal Requirements

We may be required to disclose information pursuant to a court order, a legitimate request from an investigative authority, or applicable law. In such cases, we will disclose only the information that is legally required.

4.3 Business Restructuring

In the event of a merger, acquisition, or restructuring, user data may be transferred. However, you will be properly notified before such a change, and the new entity will be required to comply with the standards of this Privacy Policy.

gtc99 applies industry-standard technical and organizational security measures to protect your data. Our security framework includes the following:

• SSL/TLS Encryption: All data in transit is protected with strong encryption.
• Encrypted Databases: Stored sensitive data is kept in an encrypted state.
• Access Controls: Only authorized personnel can access your information.
• Regular Security Audits: Periodic reviews to identify and address vulnerabilities.
• Firewall & Intrusion Detection: Automated protection against unauthorized access.
• Two-Factor Authentication: An additional layer of security for account login.
• Staff Training: Regular training for all relevant employees on data protection.

While we strive to ensure the highest level of security, no internet-based service is 100% impenetrable. However, in the event of any security incident, gtc99 will act promptly and notify affected users in accordance with the applicable legal framework.

We retain your information only for as long as it is necessary to provide services or to fulfill legal obligations. The retention policy for different types of data is set out below:

• Account Information: Retained for as long as the account remains active.
• Financial Transaction Records: For the period required by legal obligations.
• Gaming History: For the period necessary for responsible gaming and dispute resolution.
• Identity Verification Documents: For the period specified under applicable financial regulations.
• Support Communications: For customer service purposes, for the relevant time period.

After an account is closed or deleted, gtc99 retains only the information required for legal and regulatory obligations. Once that period has ended, the data is securely deleted or anonymized.

As a gtc99 user, you have certain important rights regarding your personal information. To exercise these rights, you may contact our support team at any time.

7.1 Right to Access

You may request a copy of the personal information gtc99 holds about you. We will respond to your request within a reasonable time.

7.2 Right to Rectification

If any information held about you is incorrect or incomplete, you may request that it be corrected. We will make the necessary changes promptly.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business interests.

7.4 Right to Withdraw from Marketing Communications

You may unsubscribe from promotional emails or notifications at any time. This option is provided in every marketing email. However, important notifications related to transactions and your account will continue to be sent.

7.5 Right to Object to Data Processing

You may object to the processing of your data for specific purposes. We will evaluate your objection and resolve it as far as possible within the applicable legal framework.

gtc99 strictly prohibits participation by anyone under the age of 21. Our platform operates for users aged 21 and above only.

We do not intentionally collect personal information from anyone under the age of 21. Age verification is mandatory at the time of account registration, and we confirm identity and age via national ID card or passport.

If we become aware that a minor is using our platform, that account will be closed immediately and all associated data will be deleted without delay. If a parent or guardian believes their child is using gtc99, please contact our support team directly.

Software from game providers is integrated into the gtc99 platform. These game providers have their own privacy policies that apply to their independently operated services. gtc99 is not responsible for the privacy practices of third parties.

bKash, Nagad, Rocket, or bank transfer are used for payment processing. The terms and conditions and privacy policies of these payment services apply. We share only the minimum information necessary to complete a transaction with these service providers.

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our support team. We provide support in Bengali and English 24/7.

We take your privacy rights seriously and are committed to resolving any complaints or requests quickly and professionally. gtc99 always works on your behalf.